FAQS

Return bags must be posted in a YELLOW express post box or taken to the post office. Posting in a RED box may result in late fees.

A late fee of $25 per day or the value of the rental period may apply. Failure to return the dress could result in legal action.

Shipping costs $30, which includes a pre-paid express return shipping bag. Prices may vary for larger items.

Once the dress is paid for, it is reserved for you and unavailable to others. We do not offer refunds or credits for cancellations or changes of mind.

For local pick-ups, one exchange is allowed if the dress does not fit. Exchanges must be for the same date and value adjustments may apply.For shipping or interstate orders, ONE exchange may be permitted if requested no less than 7 days prior to the scheduled dispatch date.

No, refunds or credits are not provided for cancellations, change of mind, or sizing issues.

Notify us within 2 hours of pick-up or delivery if there is significant damage. Send photos or videos for assessment. If the damage prevents wearing the item, we will offer an exchange or full refund upon its return.

Garments are rented regularly, so minor wear and tear are expected. Discounts or refunds will not be provided for small imperfections.

Inform us immediately if you damage the garment during the hire period. Prompt communication allows us to arrange repairs for the next booking.

We recommend trying on similar dresses in retail stores such as David Jones. Additionally, feel free to DM us for sizing guidance.

Unfortunately, we cant offer exchanges once a booking has been confirmed. To help avoid sizing issues, we offer and encourage try-on appointments for local customers before booking. For postal hires we recommend checking measurements and sizing detail carefully before confirming your order.

No, please do not clean the garment. Cleaning is included in the hire service.