Terms and Conditions
In consideration of the hire price to be paid by you and the agreements set forth in these Terms and Conditions, Robe Collective agrees to rent you the garment as selected by you.
You agree and acknowledge that you are renting a garment for a limited time and that ownership of the garment always remains with Robe Collective. By renting from Robe Collective, you agree to the terms and conditions outlined below:
BOOKINGS
To make a booking, please contact us directly via our Instagram or email us at robe.collective@outlook.com. It's important to note that a booking is considered final only when the customer submits full payment, along with photo identification displaying their current address and a contact phone number.
HIRE PERIOD
The hire periods are 4 days or 8 days and bookings can be completed at Robe Collective HQ for pick up and return or via Australia post. For postal orders, the garment must be sent back via Australia Post by 10am on the final day of the hire period and the tracking number to be emailed to robe.collective@outlook.com. Should a customer fail to return the dress or garment within the agreed hire period, a late fee of $25 per day will be charged. If the garment arrives delayed and there isn't sufficient time to dry clean and dispatch to the next booking, the customer will incur the total loss of the following hire/s fee.
GARMENT CARE
Please handle hire garments with care and love, as you would your own pieces; paying particular attention to fake tan application, make up, perfumes and food & drinks. A standard dry clean, at a professional dry cleaner's, is included in the hire price. However, any additional cleaning needed upon the garments return will incur a full charge to the customer (receipt from dry cleaner will be passed on to the customer).
Please do not wash any Robe Collective garments, all cleaning care is taken care of by Robe Collective. Any damages and/or stains found upon return inspection by Robe Collective will be sent to a seamstress and/or dry cleaner to be restored with the cost passed on in full to the customer. If the garment cannot be restored to an acceptable standard to rehire, the full RRP will be charged to the customer.
POSTAL ORDERS
Postage fees are not included in the hire price. If you would like your garment posted, a flat rate fee will be incurred by the customer. When opting for both way postage, a return express post satchel will be included with the garment. Please take care when placing the garment into the satchel. Please note: Additional postage fees may apply when hiring multiple or larger garments.
RETURNS
Returns can be done in person on the last day of the hire period or express post via Australia Post. All postal returns must be scanned at the post office by 10am on the last day of the hire period with a lodgement receipt provided to Robe Collective. If this falls on the weekend or a public holiday, it must be done on the next business day. If any future bookings are missed due to late returns the customer will incur the entire loss of hire fee.
Robe Collective dispatches parcels in accordance with Australia Post Express delivery time frames. If the parcel experiences delays and does not arrive in time for the event, Robe Collective will provide a full refund if the parcel is returned back to Robe Collective by 5pm (via express post or in person) on the day the parcel arrives. This must be done via express post. It's important to not mark this as a 'return to sender'. Please note that this policy does not apply to any bookings made less than 5 business days prior to the start of the hire period.
LOST OR STOLEN GOODS
The customer holds the responsibility for the care of the garment throughout the rental period. In the event of loss or theft of the garment during this period, the customer assumes full responsibility, and they will be required to pay 100% of the Recommended Retail Price (RRP) along with any forthcoming bookings. If the garment is not returned to Robe Collective within 5 days after the hire period ends and the customer fails to contact Robe Collective, a police report will be filed - theft is not tolerated. It's strongly advised that the customer keeps a copy of the Australia Post lodgement receipt as proof of return.
REFUNDS
In accordance with the Australian Consumer Law, a customer is eligible for a refund or replacements only when dealing with a minor or major issues concerning a product covered by consumer guarantees. Refunds are exclusively granted in cases where the garment exhibits a quality problem. Given that the hire piece has undergone multiple wears, it is reasonable to anticipate minor damages or faults, which do not qualify as grounds for returning the garment for a refund. It is important to inspect the garment within 4 hours of receipt and any faults must be immediately reported to Robe Collective.
Once a refund is agreed upon, the unworn item must be returned by 10am the following business day via express post or in person. Refunds will be processed upon receipt of the item. Please note, shipping fees are not included in a refund. No refunds are provided for sale items.
CANCELLATIONS
Should a cancellation occur within 5 days of the beginning of the hire period, no refund will be issued. For cancellations up to 5 days prior to the beginning of the hire period, a 50% refund will be granted. No refunds are to be granted with store credits.
Robe Collective reserves the right to amend the Terms & Conditions at any time and without notice to you.